Before you begin
The CSU Service Excellence Snapshot™ is not a satisfaction survey. It is a diagnostic instrument built on the premise that the customer experience you deliver is a direct reflection of the culture, systems, leadership, and standards you choose to tolerate.
Answer each question based on what is actually true in your organization today, not what you aspire to or what your policies say. Honest answers produce useful results. Optimistic answers produce a score that will not help you.
Your results include a maturity score, dimension breakdown, organizational risk statement, and blind spot flags where detected. A PDF summary is available at completion.
Before we begin, please share a few details about your organization. This information allows CSU to contextualize your results against benchmarks and tailor the interpretation to your environment.
Privacy notice: This assessment does not collect your name, email address, or any personally identifying information. Your responses are stored anonymously in your browser and used solely to generate your results and contribute to aggregate CSU benchmarks. No individual response data is transmitted to or stored on external servers. By continuing, you acknowledge this use.